Shipping and Returns

Shipping

Items are usually in stock (even if listed as Made To Order) and should be processed within 2 working days. 

Post Office runs are usually mid-week (although sometimes we make extra trips).

If there is a significant delay we will keep you informed.

If you are in a rush, please get in contact, and we'll see what we can do.


Orders are shipped in plain packaging. Please recycle or re-use once it has served its purpose.

Miniatures in retail style packaging are not available through this site.


UK orders are sent Royal Mail First Class, usually delivered 1-2 days after posting.


EU orders should be placed through the MEPMAKES Etsy Store.

Etsy is able collect EU VAT when you order, which means you won't get charged any administration fees when it's delivered.

Orders are shipped by Royal Mail International Standard or International Tracked & Signed.

Under the new rules, orders placed through this site will almost certainly incur additional charges - so head to Etsy and get in contact if you need a listing adding.


International orders are shipped from the UK and you can choose Royal Mail International Standard or International Tracked & Signed (recommended).

Please be aware that customs or import charges may be incurred and you will be responsible for paying them through your local postal service. Please check your country's guidelines.

If an item is returned without being delivered (eg. non payment of import charges) the order value will be refunded, less any courier handling fees incurred.

Due to potential issues with customs and couriers, please allow up to 30 days for international orders to arrive.


Where requested, tracking information will be emailed once the order is posted. This is done through the shop software and may occasionally end up in your Spam folder.

We maintain proof of posting for all orders.


Please double check your address when you enter it. If an order cannot be delivered due to an incorrect address, we will charge to re-post to an amended address.


Returns

Unopened and unassembled physical purchases may be returned within 14 days of delivery for a full refund.

If this is due to defects or our mistakes, we will send you a pre-paid shipping label and fully refund the original order.

If it is due to any other reason, we will refund the goods only and you will be expected to cover all shipping costs.

You are advised to get a Certificate of Posting as we cannot issue a refund until we receive the goods.


If you wish to return an item please contact us first.


Refunds are not available on digital downloads (but if you are having problems we may be able help).